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welcome to
uContact Docs
The Complete Guide to Mastering uContact!
What are you looking for?
From here, you can access all our guides to become an expert.
Administration
Learn how to perform basic configurations!
Supervision
Learn how to monitor and control your Contact Center!
Agent
Interactions on the way? Learn how to use the Inbox!
Developer
Create forms, IVRs, bots, and much more with this guide!
Integrations
Connect your Contact Center with multiple providers.
Gupshup
Set up WhatsApp conectors.
Infobip
Set up SMS or WhatsApp conectors.
Twilio
Set up SMS or WhatsApp conectors.
Gmail
Set up Email conectors.
Wavy
Set up WhatsApp conectors.
WhatsApp Business
Set up WhatsApp conectors.
Net2phone
Set up Telephony or SMS conectors.
Outlook
Set up Email conectors.
Unite
Set up Telephony conectors.
Frequently asked questions
Here you will find answers to any questions you may have.
Changelog
Check bug fixes, improvements and new features!
09/25/2024
10.1.2 🎉
latest⚡️ Improvements
- The ability to upload files as attachments to Outbound Hubs lists has been added.
🔧 Bug fixes
- Fixed issues with the transfer and assignment of interactions.
- Corrected image display in email interactions.
- Fixed password recovery using Outlook.
- The deletion of attachments in the Inbox has been fixed.
09/20/2024
10.1.1 🎉
⚡️ Improvements
- Agent and campaign time metrics now update in real-time (every 5 seconds) across all dashboards.
- Improvements were made to the campaign members modal.
🔧 Bug fixes
- Fixed issues with agent filtering.
- Corrected the bulk download of recordings.
- Fixed avatar display.